Neo ACR & Neo Cloud Lock - User Guide for Local Management

Neo ACR & Neo Cloud Lock - User Guide for Local Management

Preface

Local Management and programming (as per below) are not required if you are managing locks access via the mobile App or via a Web Console.

Please Note:
Battery operated Neo Locks are not recommended for use as "Common Doors".  

The mobile app is free and does not require a gateway. Click Here

Standard Operation

To Lock the Door

  1. Pull your door closed, the lock is always in a ”locked” state from the outside.

To Unlock the Door

  1. Enter a pin code, swipe RFID tag, or Bluetooth app.
  2. The internal handle is always free passage.

To Exit

  1. Rotate the internal handle downwards. The internal handle is always in an "unlocked state"


Operating Function Setting

The operating function can be changed to single or dual.

Single Opening Mode

Either 1 card or 1 pin code will open the door. 

Enable Single Opening Mode # 141

Format
  ** <Management Code> # 141 # 
Example
  ** 888 888 # 141 # 
Example Result
 Either 1 card or 1 pin code will be required to open the door. 
Exit Programming
 Press  ** 
Successful - 1 long beep. Unsuccessful - 2 short beeps


Dual Opening Mode

Requires both RFID Card and pincode to be presented for the same User IDs. I.e RFID ID:02 and Pincode ID:02 need to be presented.

Enable Dual Opening Mode # 142

Format
 ** <Management Code> # 142 # 
Example
 ** 888 888 # 142 # 
Example Result
 Either 1 card or 1 pin code will be required to open the door. 
Exit Programming
Press ** 
Successful - 1 long beep. Unsuccessful - 2 short beeps.

Features

Free Passage Mode

Free Passage Mode will leave the door in an “unlocked” state until deactivated.  

Enable Free Passage

Format
 <User Pin Code> #  OR <Swipe RFID Card> Press and hold ‘#’ for 3 seconds after the lock is opened
Result
 The door is in an “unlocked” state until deactivated

You may have to wake up the keypad again after the unlocking action.

Disable Free Passage

Format
 Wake the keypad. Press and hold ‘ * ’ for 3 seconds or present any valid card to the lock to disable
Result
 The door is in a“locked” state


Entering pin codes while 'Free Passage' is enabled, will NOT disable it.

Keypad Lockout


The keypad will lockout for 1 minute if a pin code was entered incorrectly 3 times. This feature cannot be disabled.



Notifications 


 Successful attempt

 1 long beep

Green 7, Red 8

 Unsuccessful attempt

 2 short beeps

Red 8

 Keypad Lock

 The keypad will lockout for 1 minute if a pin code was entered incorrectly 3 times


Low Battery 

 Alarm sounding before entry







Management Instructions - Local


Programming can be completed locally at the lock, via the mobile app or web console. 
These instructions will guide you through programming the lock locally

Management Code

Default Management Code: 888888 

Highly Recommend:
Management Code should always be changed from the default code 888 888 for enhanced security purposes

Specifications

  1. Capacity: 1
  2. The management code must be 6 digits only and cannot unlock the door.
  3. Keep the management code secure

Enter Management Settings

When adding or removing any users you will need to first enter into the management settings then select your option after this

Format

 ** <Management code> #

Example

 ** 888888 # 

Example Result

 You are now in management settings and can choose your option from

Exit Programming

 Press ** 


Successful - 1 long beep. Unsuccessful - 2 short beeps. 

Set Management Code # 5 

Format
 ** <Management code> # 5 <New Management Code> # 
Example
 ** 888888 # 5 999 999 #
Example Result
 This has modified the management to 999 999
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps. 

Pin Code

Specifications

  1. Capacity: 100
  2. Pin ID: Each user pin code has an assigned ID number.
  3. ID range: 00 - 99 [2 digits]
  4. User code length: 4-6 digits

Set Pin Codes #6

Format
 ** <Management Code> # 6 <User ID> <User Pin Code> # 
Example
 Example 1: ** 888 888 # 6 00 223344 #.... Example 2: ** 888 888 # 6 01 2580 #
Example Result
 This has added a user pin code ID:00  223344 and ID:01  2580
Exit Programming
 Press  ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


Unlock the door by pin code

  1. Touch lock to wake up the keypad, 
  2. Enter pin code [4-6] digits, 
  3. Press ‘#’, Door will unlock. 

Example:   1 2 3 4 5 6 # 
Example:   2 3 4 5 # 



Delete Individual User Pin Code #7

To delete an individual user pin code you need to know the User ID. 

Format
 ** <Management Code> # 7 <User ID> # 
Example
 ** 888 888 # 7 01 #
Example Result
 This has deleted User Pin Code 2580 from the lock. All other pin codes remain in memory.
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


Delete ALL User Pin Codes #666

This deletes ALL User Pin Codes except the Management Code. 


Format

 ** <Management Code> # 666 # 

Example
 ** 888 888 # 666 #
Example Result
 This has deleted ALL pin codes from the lock. No pin codes remain except the management code
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


RFID Card & Fob

This will add the RFID Card or FOB to access the door lock.

Specification

  1. Capacity: 100
  2. Frequency: Mifare S50 1k 13.56MHz
  3. Each User RFID Card has an assigned ID number. ID range: 00 - 99 [2 digits]

Unlock the door by RFID card or Fob

  1. Swiping the card over the lock face 
  2. Door will unlock 

Set User RFID Card #2

Format

 **  <Management Code> # 2 <User ID> # <Swipe RFID Card> 

Example
 Example 1: ** 888 888 # 2 00 # <Swipe Card 1> ...Example 2:  ** 888 888 # 2 01 # <Swipe Card 2> 
Example Result
 Result: This has added a User RFID Card ID:00
Exit Programming
 Press  ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


Delete User RFID by ID #3

To delete an individual user RFID you need to know the User ID. 


Format

 ** <Management Code> # 3 <User ID> # 

Example
 ** 888 888 # 3 01 # 
Example Result
 This has deleted User RFID Card 01. All other User RFID Cards remain in memory.
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.



Delete ALL User RFID #444

This deletes ALL user RFID.  

Format

 ** <Management Code> # 444 # 

Example
 ** 888 888 # 444 # 
Example Result
 This has deleted ALL User RFID Card from the lock
Exit Programming
 Press  ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


Delete User RFID by Reading Card #8

To delete an individual user RFID if you don’t know the ID, you conduct this method. 

Format

 ** <Management Code> # 8 # <Swipe RFID Card To Delete> 

Example
 ** 888 888 # 8 # <Swipe RFID Card>
Example Result
 This has deleted User RFID Card which was swiped. All other User RFID Cards remain in memory.
Exit Programming
 Press  ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


Delete User RFID by Continuously Reading Cards #888

To delete a series of RFID in one step. 

Format

 ** <Management Code> # 888 # <Swipe Card 1> <Swipe Card 2> ...

Example
 ** 888 888 # 888 # <Swipe Card 1> <Swipe Card 2>...
Example Result
 This has deleted the User RFID Cards which were wiped. All other User RFID Cards remain in memory.
Exit Programming
 Press ** 
Successful - 1 long beep. Unsuccessful - 2 short beeps.

Factory Reset

This removes ALL programmed data and resets Management Code back to default. 

After the factory reset, the door lock is in Initialisation Mode.
This will also reset the lock which was activated on the app. Please re-activate the lock from the app to continue using the app. 
This will NOT reset the clock. The clock will only reset when you remove the batteries.

Factory Reset By Keypad #199

Format

  ** <Management Code> # 199 # 

Example
 ** 888 888 # 199# 
Result
 All data has been removed and the lock has defaulted back to Initialisation mode

Successful - 1 x rising tone with red ‘8’  Unsuccessful - 2 short beeps.


Hard Reset



Further ACR Customisations


Standalone/Console Mode Only

LOCATION LIGHT OFF:  (Keypad Location Light enters sleep mode after keypad entries) 

Format

 ** <Management Code> # 151# 

Example
 ** 888 888 # 151#
Example Result
 In standalone mode turn the Blue Light off
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


LOCATION LIGHT REMAINS ON:  (Keypad Location Light will always remain on to assist in poorly lit locations)

Format

 ** <Management Code> # 152# 

Example
 ** 888 888 # 152#
Example Result
 In standalone mode turn the Blue Light on
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


KEYPAD ENTERS SLEEP MODE:  (Keypad will enter sleep mode after keypad entries are complete)

Format

 ** <Management Code> # 161# 

Example
 ** 888 888 # 161#
Example Result
 In standalone mode always have the keypad off
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


KEYPAD ALWAYS REMAINS ON:  (Keypad constantly lit)  

Format

 ** <Management Code> # 162# 

Example
 ** 888 888 # 162#
Example Result
 In standalone mode always have the keypad on
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


PIN CODE INPUT DELAY TIME:  0.5 second  (This is the delay time after the keypad is displayed and before accepting a pin code entry)

Format

 ** <Management Code> # 171# 

Example
 ** 888 888 # 171#
Example Result
 In standalone mode set a wait time of half a second (0.5 second) before accepting first keypad try
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


PIN CODE INPUT DELAY TIME:  1.0 second  (This is the delay time after the keypad is displayed and before accepting a pin code entry)

Format

 ** <Management Code> # 172# 

Example
 ** 888 888 # 172#
Example Result
 In standalone mode set a wait time of half a second (1.0 second) before accepting first keypad try
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.


PIN CODE INPUT DELAY TIME:  1.5 seconds  (This is the delay time after the keypad is displayed and before accepting a pin code entry)

Format

 ** <Management Code> # 173# 

Example
 ** 888 888 # 173#
Example Result
 In standalone mode set a wait time of half a second (1.5 second) before accepting first keypad try
Exit Programming
 Press ** 

Successful - 1 long beep. Unsuccessful - 2 short beeps.



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