Neo ACR & Neo Cloud Lock - Factory Hard Reset

Neo ACR & Neo Cloud Lock - Factory Hard Reset

Hard Reset NEO Lock

1) Power up the lock by Connecting the Front handle to the rear handle using the white cable.

      

2) Press and hold that button on the back of the lock as shown in fig for 3-5 seconds until you hear sound.

 

             

Results
  1. The lock is now factory reset, all cards/pin codes will now be invalid.
  2. All data have been cleared from the device
  3. In order to get the lock working, you will need to reprogram the lock.
  4. If you were using Bluetooth, you will need to re-activate the lock from the App.

Hard Reset NEO ACR

1) Power up the ACR by connecting a 12V DC power supply, Red wire to the +Ve and black wire to the -Ve (Please make sure no other wires are in contact with each other, otherwise It might blow up the ACR)

2) On the back of the ACR, Press and hold the button present inside the top left hole (should be able to feel the button pressing)



Results
  1. The lock is now factory reset, all cards/pin codes will now be invalid.
  2. All data have been cleared from the device
  3. In order to get the lock working, you will need to reprogram the lock.
  4. If you were using Bluetooth, you will need to re-activate the lock from the App.


    • Related Articles

    • Neo ACR & Neo Cloud Lock - User Guide for Local Management

      Preface Local Management and programming (as per below) are not required if you are managing locks access via the mobile App or via a Web Console. Please Note: Battery operated Neo Locks are not recommended for use as "Common Doors". Get the Free App ...
    • Neo ACR & Neo Cloud Lock - Factory Hard Reset

      Hard Reset NEO Lock 1) Power up the lock by Connecting the Front handle to the rear handle using the white cable.        2) Press and hold that button on the back of the lock as shown in fig for 3-5 seconds until you hear sound.                 ...
    • Lock-S Software Neo - Factory Reset

      These Instructions are only for the Neo Lock when managed from the Lock-S software. Please revisit the knowledge base if you are looking for instructions on the Standalone/ Cloud-managed Neo Lock By System Card - Hotel mode only you cannot use the ...
    • ETouch Lock - Factory Reset

      How to Conduct a Factory Reset Complete the steps to factory reset the master programming code. When the lock will be in factory reset, the management pin code default of ‘123123’. All other programmed data will NOT be deleted. Open the battery cover ...
    • Platinum Lock - Factory Reset

      By System Card Locate the original System Card used to initially program the door. Note: you cannot use the PDA. Swipe the System Card once -> Red LED with rising tone Swipe the System card again -> Green LED with a single beep The lock is now ...