Click on Register to create a new account. (or Login using your credentials if your account has already been created)
KAS Cloud App Support
If you notice odd functionality for the KAS app, please conduct the following steps:
Force quit the app. The app must be closed down completely and reopened.
If the problem occurs, please take a screenshot of the error and email it to support@kas.com.au. KAS will contact you shortly after rectifying the problem.
Troubleshooting
Logging in errors:
Mobile and Email must be unique for every user account.
You cannot have two accounts and use the same Email or Mobile number for both accounts.
If you have trouble activating your lock:
Ensure lock is powered
Ensure you are pairing with the correct lock serial number (if you have multiple locks)
Ensure serial number and is accurate. It is case sensitive.
Touch the lock to wake up it BEFORE you tap 'Pairing' on the app.
Setting up your Neo Cloud Lock/NEO ACR (Access Control Reader) DO NOT SET UP THE DEVICE UNTIL YOU HAVE INITIALISED THE LOCK TO CLOUD MODE Once you have power to the device, it will broadcast the SS number. The lock is in initialisation mode. You will ...
Please Note: There is no editing option to the mobile keys in the mobile App, In order to extend the mobile key you would need to delete the previous key first and then you would need to send the mobile key again with the new check in and check out ...
This process is only if using the KAS Cloud App (free account), if using the KAS Cloud Web Console generate pin codes from there. Step # 1: Click on your lock that you would like to generate the auto-gen pin code for. Step # 2: From a menu below ...
Setup and Configuration To access the KAS Cloud Web Console you need to have the app and set up the hardware. (Skip if completed) Click here if you have not done this already Using the KAS Cloud Web console requires gateways Login Page Click on the ...
Sharing the Mobile Key 1. Click on the Lock that you want tot send the key of and then click on share mobile keys. 2. Click on the "+" button 3. Fill up the information and click Share 4. Now your Guest need to download and install the ...