Premise

Troubleshooting

Master Card works but not Guest Cards

Solution 1:

1. Issue a new Clock Card and present it to the door
   

Solution 2:

1. Re-Issue the System Card:
   
2. Open Lock-S
   
3. Select Card -> Lost and Damaged from the top bar
   
4. Tick "Card Type" and select "System Card", then click refresh
   
5. Select your system card, and click "Damaged"
   
6. Issue a new system card as normal
   

Important: Retain the old system card for future programming, as it will be used to clear doors which are linked to the old one.

1. If the issue presents on a common door, ensure that the door is configured as a common door, and not a room door.
   
2. Click Data, select Common Door
   
3. Ensure your door appears there, and create it if not
   
4. When issuing a Parameter Card, select Door, then your common door
   
5. If the door appears under the Lock tab, it is not a common door

Guest Card works but not Master Cards

1. Re-issue or renew the master card
   
2. To renew the master card, present it to the reader
   
3. Select Read then change the End Date and click Modify
   

(ACR) Does not accept Parameter Cards

1. Unscrew the small screw at the bottom of the unit and remove the back
   
2. Press and hold the black button on the main board (not the small one) until it beeps
   
3. Present the System Card, and allow the ACR to reset (this may take a minute)
   
4. Continue configuration as normal

Green Light is periodically flashing on the door

1. See the Full Guide (Clock Cards)
   
2. OR See here if you're using a PDA
   

PDA Error Message - "Fail to Write"

"Invalid System Clock" when opening Lock-S

"Fail to open serial port" when opening Lock-S

Solution 1:

1. The cable connection between the card reader and the computer
   
2. Re-open Lock-S
   
3. Try issuing a card
   

Solution 2:

1. In the system Menu, select "System" and then "System Parameter"
   
2. Ensure the following settings are set:
   
1. Encoder Type: MR-11U
   
2. Encoder Port: USB
3. Click OK and try issuing a card

"Valid authorization already exists"

1. Press the "Phone" icon in the top toolbar
   
2. Press "Check out"
   
3. If the guest's phone number exists, select it and click "Check Out", then re-issue their key
   
4. If the guest's phone number does not exist, ensure that the number hasn't been issued to a staff member:
   
5. In the System Menu, select "Report" and then "Card Info"
   
6. Locate the room number by looking for the guest's phone number in the "Mobile" column
   
7. On the left-hand column, press "Staff Cards" or "Master Card" (try each one if you can't locate the card)
   
8. Press "Erase Phone"
   
9. Locate the Room Number from step 6, select it, and press "OK"
   
10. Re-issue the mobile key