Troubleshooting
A valid authorization already exists - error message when issuing a Mobile key
The following error message is observed when issuing a mobile key. The first thing to check is if another mobile key has been issued to the same mobile number, click on the “Check out” button. If the mobile key is found with the same mobile number ...
Lock-S Software Neo - Factory Reset
These Instructions are only for the Neo Lock when managed from the Lock-S software. Please revisit the knowledge base if you are looking for instructions on the Standalone/ Cloud-managed Neo Lock By System Card - Hotel mode only you cannot use the ...
Lock-S Software - Error "Fail to open serial Port"
If this image is displayed, this means the encoder (card write cannot be found by your computer) Please check the following: Check the cable connection from the encoder to the computer Close and reopen Lock-S software Try to issue a card If this does ...
Lock-S Software - "Fail to write" PDA error message
If you are getting the "Fail to write" message, this may indicate the PDA has not been configured correctly for the site software. Please try the following: Plug PDA into the computer through supplied USB->USB micro cable Click System>PDA from top ...
Platinum Lock - Green light flashing periodically
If you see the green light flashing periodically like in the following video it means your clock of the lock is need to be synchronized. To set the Clock of the Lock via PDA Click Here To set the Clock of the Lock via RFID card Click Here