Instructions:

1. Log into KAS Access as you normally would

2. Select "Properties" -> "Settings"
   

3. Select your property from the list

4. Adjust battery settings:

• Set the Percentage (%) notification threshold to 15. This is the battery level at which you will be alerted to consider battery replacement.

• Set the Battery reference max to 100. This value represents a fully charged battery.

• Set the Battery reference min to a value that corresponds to the minimum acceptable battery level for your locks. Note that this value is not the battery percentage itself but a reference value used to calculate battery percentage.

5. Save changes: After adjusting the battery settings, save the changes made.

6. Monitor "Low Battery Alert" widget: On the KASAccess Dashboard, keep an eye on the "Low Battery Alert" widget. This widget will display locks with low battery levels that require battery replacement.

7. Update battery levels:

• Battery levels are automatically updated by KASAccess every 30 minutes.

• Battery levels will also be updated when a PIN or RFID card is used to access a door.

8. When locks appear in the "Low Battery Alert" widget, promptly replace the batteries to ensure uninterrupted access for guests or residents.

9. If you replace a lock's batteries, it may take up to 30 minutes for the automatic battery level service to check and update the value. Be patient if the value does not update immediately.

Note: It is highly recommended to sync the time of the lock once the batteries are updated by going to the "ACRs and Locks" section, and selecting "Sync time now"

Lock Groups

Lock Groups allow you to easily populate the lock list when creating a key instead of having to manually select each locks, which is particularly useful on properties with a large number of locks where guests have shared access.
You can also set it so the selected Lock Group will be pre-filled whenever you create a key (e.g. if you have common doors that every created key should have access to).

Instructions:

1. Log into KAS Access as you normally would

2. From the left menu, select the "Settings" -> "Lock Groups"
   

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3. Create a lock group:

• Click on the "Add" button or a similar option to create a new lock group.
  

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• Provide a name for the lock group that reflects its purpose or location (e.g., "Common Doors").
  

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• Select the property this lock group belongs to, and then select the locks that will be included in the group
  

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• Click "Save" at the bottom of the page

4. Enabling Automatic Population of Locks When Creating Keys:
   

• Select "Settings" -> "Properties"
  

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• Select your property from the list
  

• Select "Integration and Advanced Settings"
  

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• Select your lock group from "Preferred Lock Group" and tick "Prefill to Lock Group Fields"
  

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• When creating a key your lock group should now be pre-filled to the lock list.

Deleting Keys

1. Log into KAS Access as you normally would. You will be on the "Keys" window by default.
   

1. If you need to reach the keys page from any page, select "Keys" on the left hand menu.
   

2. Tick the key(s) to delete:

• To delete a single key: Locate the specific key you want to delete and select the checkbox on the left side of its row.
  

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• To delete multiple keys: Either select multiple checkboxes, or filter the keys using the filters at the top and then tick the checkbox next to "Property" to select all the presented keys
  

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3. Click "Delete" at the top menu

Note: Key deletions are permanent. A deleted key cannot be modified or recovered, they have to be re-issued.
The same applies to expired keys.

Editing Keys

1. Log into KAS Access as you normally would. You will be on the "Keys" window by default.
   

1. If you need to reach the keys page from any page, select "Keys" on the left hand menu

2. Locate the key you wish to edit
   

3. Select "Edit" on the right-hand side
   

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4. In the window that pops up, select the new dates/times you wish the key to have and click "Save"
   

The Queue Table

The Queue table in KAS Access provides status updates on key or command processing as they are sent to locks. This section explains the purpose of the Queue table, its connection to the keys table, and how to interpret and troubleshoot key-related issues using the Queue table. It also describes the different icons and colors used to represent key status.

Instructions:

1. Select the Queue Table on the left hand navigation menu.
   

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2. The Queue Table displays all the actions performed by the system, as well as any historical ones, such as: PIN Generation, Deletion, Unlocks, Expiration, etc.

3. On the right side of each of the actions there will be squares which will indicate the attempts of the action. Yellow squares indicate pending, greens indicate success, red indicate a failure, and cyan indicate a re-attempt after a failure.
   

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4. If a specific RFID or PIN number and lock are not visible in the Queue table, it means they haven't landed in the queue yet. Be patient as it may take approximately 5 to 10 minutes for very large sets.

5. To diagnose a problem with a lock, hover over the red square of a failed key to obtain detailed information.

6. A common issue is "Gateway not found", which would indicate the lock has either run out of battery or the gateway has no connectivity.
   

1. Ensure the lock has batteries and is powering up
   

2. Ensure that the gateway is turned on and its light isn't solid red. If it it's red, it's likely your WiFi credentials have changed.
   

7. A successfully added key to a lock will display a green status in the Queue table and appear in the Keys table with a "Success" icon.

8. If a key fails to be added due to an error, it will be shown in the Keys table with a red error icon.

9. When a key is in the queue but not yet listed in the Queue Table, it will appear in the Keys table with a light blue "Queued" icon.

10. Once a key is added to the Queue table for processing, it will be displayed in the Keys table with an orange "Pending" icon.

The Gateways Table

The Gateways table in KASAccess provides essential information about gateways and their connection to locks. This section explains the purpose of the Gateway table, the importance of a solid internet connection for gateways, and how to utilize the table for diagnosing lock-related issues. It also covers renaming and deleting gateways, as well as interpreting signal levels for optimal performance.

Instructions:

1. Access the Gateways table on the left-hand side of the KASAccess menu
   

2. Click on the status button of a gateway to view a list of locks connected to that gateway.
   

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2. The "Online Report Time" will show a history of the gateway's WiFi connectivity. If you notice that the last report time has been more than 2 hours ago, it means that your gateway is not connected to the internet or to the WiFi.
   

3. Alternatively, the Lock Connection History will show you a history of the locks connected to the gateway. If you see that the last connection has been a long time ago, it means that the lock is not communicating to the gateway.
   

3. To rename a gateway, click on the "Gateway Serial" in the Gateways list. Provide a familiar name, such as "Floor 10 East."
   

4. The locks list within the Gateway table provides valuable information for diagnosing lock problems and their connection to the gateway.
   

5. The locks list displays the lock name, the last time the lock was seen by the gateway, and the last signal level reported by the lock to the gateway.

1. Note that the signal level is measured in decibels (dB), with negative values indicating a poorer quality connection.

2. For example, a -100 dB signal is of poorer quality compared to a -50 dB signal.

6. If the signal level is consistently too low, especially below approximately -80 dB, you may experience intermittent issues with activities like setting PIN codes, remote unlocking, and setting clocks.
   

1. It is highly recommended to ensure you have enough gateways to cover any blind spots and to ensure that the signal strength to the gateway is lower than -80dB
   

Configuring Ipassan Locks for Use with KASAccess

This section provides instructions on configuring Ipassan locks for use with the "KASAccess" system. It covers adding API credentials, syncing access profiles, and integrating Ipassan profiles with KASAccess. Additionally, it explains how to add Ipassan doors to lock groups for simplified key management.

Instructions:

1. Create an API user in Ipassan Manager by following Ipassan's instructions. Grant the API user privileges to add and remove access profiles and users.

2. In KASAccess, navigate to "Doors and Lock" > "Ipassan Profile" on the left-hand side.

3. Click on the "Configure Ipassan" button located in the top right of the screen.

4. Enter your API URL, username, and password (all required) in the provided fields.

5. Click the "Save" button to save the API credentials.

6. Click the green "Retrieve / Refresh Profiles" button. This action retrieves a list of all Ipassan profiles added through Ipassan Manager.

7. Select the desired Ipassan profiles to add to KASAccess and click "Save."

• Note: If there are multiple pages of profiles, click "Save" after making a selection on each page.

8. The Ipassan profiles will now appear in the profiles list within KASAccess.

9. Take note of the number of doors each Ipassan profile contains in the profile table.

10. When adding keys, the Ipassan access profiles will appear in the locks list.

11. To simplify key management, you can add Ipassan doors to lock groups, similar to adding KAS locks to a lock group.

12. Create a lock group called "Common doors" (or any desired name) and add both Ipassan doors and KAS doors to this group.

13. This grouping allows for easier key addition to multiple doors simultaneously.

Note: By configuring Ipassan locks in KASAccess, syncing access profiles, and utilizing lock groups, you can effectively manage and control access to Ipassan doors within the system.

Troubleshooting with KAS Access

This section explains the process of diagnosing problems with locks using KASAccess. It highlights the use of the Queue Table and the Locks Table for fault diagnosis. The instructions cover filtering the Queue Table, reviewing the chronology of events, interpreting icons and colors, and addressing errors. Additionally, it provides information on checking the battery level of locks using the Locks Table and accessing battery reference values in the Events table.

Instructions:

1. The first place to look at would be the Queue Table. Head to the Queue Table and locate the problematic command (key creation, deletion, etc).

2. Hover over the red square to have an indicate of what the problem might be. Common issues are:
   

1. PIN / RFID does not exist on lock
   

2. PIN / RFID isn't valid
   

3. Instruction already pushed
   

4. Lock not in correct mode
   

5. Gateway not found / Lock did not respond

3. Review what the error code is, and follow these common solutions for the respective issues above:
   

1. The user is attempting to delete / modify a key which has already been deleted. e.g. A key expired and the user tried deleting it from KAS Access before the system was updated.
   

1. Typically this error can be ignored. The key has already been deleted, so there's nothing tod

2. The user is attempting to modify or create a key which has already expired / been deleted. e.g. A key was meant to expire at 1:00, user attempted to extend the key via the "Edit" button at 1:01. The key has already expired, so it cannot be modified.
   

1. Go to the lock's key list, delete the key manually (this will cause the error above). Then re-issue the key.
   

2. Ensure that the lock has not reached its maximum number of keys (typically 100). If the lock is an ACR, ensure that "Is ACR" is turned on in the lock's setting.

3. The command is already queued on the gateway. This is typical for high-density installations.
   

1. Wait 10 minutes and press "retry" on the queue table. Ensure the lock is turned on and communicating to the gateway.
   

4. Dial ** 888 888 # on the lock and then retry the command.
   

5. The gateway is either offline, doesn't have internet connectivity, or the lock itself is turned off

4. If the above steps did not help resolve the issue, check the Gateway health by going to Gateways -> Status, and ensure it's online and recently communicated.
   

5. If step 4 did not help, check the lock status itself by going to "ACRs and Locks" and selecting "Check Health" on the lock. Ensure it has gateway connectivity.
   

6. If you see a "Notice" on the queue table, typically this means that the key already exists on the lock when you're trying to create one.
   

1. Go to "ACRs and Locks", locate your lock, select "Keys". Find the existing key and ensure it's not in a "failed deletion" or "success". If it's in "failed deletion", select and delete it before re-issuing the key. If it's in "success" the key already exists.

KAS Neo Lock Installation

This section provides step-by-step instructions for installing a KAS Neo lock on a standard fire door. It covers the selection of the correct tubular latch, the direction of the lock's spindle, attaching the front part of the lock, mounting the back plate, securing the power cable, and testing the lock before closing the door.

Instructions:

1. Ensure you have the correct tubular latch that matches the center hole of your lock handle. KAS tubular latches come in backset sizes of 60 mm, 70 mm, and 127 mm. Generic latches won't retract enough when the KAS Neo handle is turned.

2. Take note, generic latches will not retract far enough for use with KAS Neo Locks.  If you're replacing an existing tubular latch, remove it and replace it with a KAS tubular latch of the appropriate size (60mm, 70mm, or 127mm).  KAS also sell a variety of Mortise latches to suit KAS Neo locks. 

3. Before installation, pay attention to the direction of the spindle on the front part of the Neo lock. The small arrow on the spindle should point directly upwards or downwards based on the handle direction. It doesn't matter which direction the arrow points as long as it's straight up or straight down.

4. Install the front part of the lock on the door. Thread the battery wire through the center hole of the door and insert the spindle into the corresponding hole in the tubular or mortise latch.

5. Attach the back mounting plate to the rear side of the door. Pass the power cable through either hole in the back plate and secure it with the provided screws.

6. Ensure the power cable is not squashed or pinched, as this may affect the reliable operation of the door. Avoid over-tightening the back plate, as it may cause the door to bind. Tighten only enough to eliminate any slop and ensure the screws are not cross-threaded.

7. The front of the Neo lock and back plate should now be firmly in place but not overtightened.

8. Insert the power cable into the rear half of the lock and secure the rear half to the back plate using the remaining three screws.

9. Install the batteries in the lock.

10. IMPORTANT: Do not close the door yet. Test the lock to ensure it unlocks correctly before closing the door. This step ensures that any potential issues can be addressed without the door being closed.

Fire Door Installation

When installing a KAS Neo lock on a fire door, additional steps must be taken to comply with fire safety regulations. A Fire Door Kit, including intumescent material, is required to enhance the fire door's effectiveness. The installation process is similar to that of a regular door, with attention given to the direction of the square spindle on the lock to ensure proper operation.

Instructions:

1. Obtain a Fire Door Kit specifically designed for the KAS Neo lock installation on fire doors.

2. Prepare the fire door by following the necessary fire safety guidelines and regulations.

3. Take the two pieces of intumescent material from the Fire Door Kit.

4. Locate the hole drilled for the Neo Lock handle on the fire door.

5. Install the intumescent material inside the hole, ensuring it is placed securely and evenly.

6. The intumescent material expands when exposed to heat during a fire event, enhancing the fire door's performance.

7. Proceed with the installation of the KAS Neo lock on the fire door following the same steps as for a regular door, ensuring the square spindle direction is facing directly up or down, but not sideways.

8. Securely attach the front part of the lock to the fire door, taking care to align the spindle correctly.

9. Complete the installation process as described in the previous section.

Note: Installation on a fire door requires the use of a Fire Door Kit and the inclusion of intumescent material. Ensure the arrow on the square spindle is facing directly up or down during the installation process. By following these guidelines, you will ensure compliance with fire safety regulations and maintain the proper operation of the KAS Neo lock on the fire door.

Management Codes

Management codes are special codes known only to property managers. These codes allow property managers to program new PIN codes or RFID cards onto the lock face without the need for gateways. However, the management code itself cannot be used to directly access the lock. It is essential to keep the management code secret and change it from the default code as soon as the lock is installed.

• The management code is a confidential code that enables property managers to add new PIN codes or RFID cards to the lock without the use of gateways.

• Keep the management code secure: It is crucial to treat the management code as highly confidential information. Only property managers should have knowledge of this code.

• Change the default management code: Upon lock installation, it is recommended to change the default management code immediately. This ensures that unauthorized individuals cannot access the lock using the default code.

• Use the management code for programming: To add new PIN codes or RFID cards to the lock, access the lock's programming interface using the management code. This allows property managers to update the lock's authorized user list.

• Do not use the management code for direct access: Remember that the management code itself cannot be used to directly access the lock. It is solely for the purpose of programming new PIN codes or RFID cards onto the lock face.

• Maintain strict control over the management code: Limit the number of individuals who have knowledge of the management code and regularly review and update access privileges as needed.

• Periodically change the management code: To enhance security, consider changing the management code periodically. This helps prevent unauthorized access in case the code is compromised.

• Document the management code securely: Store the management code in a secure location, such as a password-protected digital file or a locked physical storage, ensuring that only authorized individuals can access it.

Note: The management code is a vital tool for property managers to manage access to the lock. By keeping the management code confidential, changing it from the default code, and using it solely for programming purposes, property managers can ensure the security and integrity of the lock system.

To change the management code in the KAS Neo lock, follow these steps:

1. Start with the default management code: ** 888 888 #.

2. Enter the default management code followed by the number five: ** 888888 # 5.

3. Input the new 4 to 6 digit code that you want to set as your new management code. For example, let's say you want to set the code as 12345. Enter the new management code: ** 888888 # 5 12345 #.

4. Ensure that you enter the commands in quick succession to prevent the lock from timing out during the process.

5. Once you've entered the new management code, it will replace any instances where the default management code (**888888#) was previously used. For example, if you were instructed to enter ** 888888 # 6 01 7777 #, you would now enter ** 12345 # 6 01 7777 # instead. Replace **888888# with your new code, **12345#, and continue entering the remaining codes as instructed.

Remember to keep your new management code secure and change it periodically for enhanced security.

Gateways

Gateways in KASAccess are devices used for communication between KASAccess and KAS Neo locks and devices. They can connect to the internet via Ethernet or Wi-Fi and use a sub-1 Gigahertz wireless signal to communicate with the locks. Placing the gateways within approximately 15 meters of the locks is recommended for optimal signal strength. Gateways can be powered via Power over Ethernet (POE) or with a 240V power transformer. Configuring Wi-Fi access for each gateway is done individually through the KASAccess App. The gateway's status lights indicate its connectivity and readiness for use.

Summary:

• Purpose of Gateways: Gateways serve as communication devices between KASAccess and KAS Neo locks and devices, enabling remote management and control.

• Powering the Gateway: Gateways can be powered through Power over Ethernet (POE) using a compatible switch or with a 240V power transformer. Ensure proper power supply based on your setup.

• Gateway Placement: Place the gateway within approximately 15 meters of the locks you want it to communicate with, ensuring a clear line of sight for optimal signal strength.

• Gateway Configuration: Before configuring a gateway, it must be added to your KASAccess Account via the KASAccess App. If the gateway is new, power it on and select the Setup > Bluetooth Scan option in the app to activate and add it.

• Resetting the Gateway (if necessary): If you are migrating from a Generation 1 Console to KASAccess, you may need to reset the gateway before activating it. Hold down the small black button on the gateway for at least 10 seconds.

• Configuring Wi-Fi Access: After selecting the gateway in the KASAccess App, choose the "configure" option. Enter the Wi-Fi SSID (case sensitive) and password, ensuring correct capitalization. Save the configuration.

• Gateway Status Lights: The internal status light on the gateway indicates its connectivity. A flashing red light indicates no internet connection, possibly due to incorrect Wi-Fi credentials or no internet provided to the POE switch. A green light or flashing red/green light indicates successful internet connection and readiness for use.

• Naming the Gateway: It is recommended to name the gateway during installation for easy identification. In the KASAccess App, navigate to Gateways, select the specific gateway, choose the "configure" option, and edit the name to something meaningful, such as "Level 5 North."

Note: Gateways play a crucial role in enabling communication between KASAccess and KAS Neo locks. Proper placement, power supply, and configuration of gateways ensure reliable connectivity and efficient management of the lock system.

Stand Alone Mode

If you wish to operate the NEO Locks without KAS Access, or if you need to add a PIN / RFID in the event of an emergency (e.g. KAS Access is down), please follow this link for instructions on the standalone functionality.