Setting up KASAccess

To start using KASAccess, you need to obtain login credentials from KAS. This can be done by contacting their customer service via phone or email. Once you receive your login details, you can log into KASAccess and access the dashboard, which provides an overview of the system and information about the locks associated with your account.

A PDF copy of this guide is available as an attachment at the bottom of the page.

Instructions:

1. Call +61 7 5500 5580 or send an email to support@kas.com.au.

2. Inform the customer service representative that you need an account for KASAccess.

3. Follow any instructions given by the representative, such as providing your contact information and any relevant company details.

4. KAS support staff will process your request and generate your login credentials.

5. Once your account is created, KAS support staff will respond to your request with your login credentials.

6. Visit the KASAccess website and enter your login credentials (username and password) to log in.
   

7. After successfully logging in, you will be presented with a dashboard that provides an overview of the system. Take some time to familiarize yourself with the information and features available.

8. Within the dashboard, you will find details about the locks associated with your account, such as their status, usage history, and any alerts or notifications.

Remember to keep your login credentials secure and refrain from sharing them with unauthorized individuals.

Creating a Key

To create a key in KASAccess, you need to follow a series of steps. These include accessing the "Keys" section, entering the required information such as pincode or RFID number, selecting or entering an identifier for the key user, setting the start and end dates and times, selecting locks or lock groups, and monitoring the key status for successful addition to the locks.

Instructions:

1. Access the "Keys" section: From the left menu in KASAccess, expand the "Access and Passage" menu and click on "Keys."
   

2. Click "Add": On the "Keys" page, click the "Add" button located at the top of the page.
   

3. Enter a PIN or RFID number: In the "Pin/RFID Combination" field, enter a 4-6 digit PIN or a 10-digit RFID number for the key. Alternatively, select "Generate PIN" for a random 4-6 digit PIN.
   

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2. If you wish to add several PINs/RFIDs at once, select "Add PIN/RFID"
   

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4. Select or enter an identifier: Choose an existing identifier from the "Select a Key User" dropdown or enter a new identifier in the "Guest Identifier" field. The identifier should be unique and reflect the key user's identity.
   

5. Set start and end dates and times: Specify the desired start and end dates and times for the key using the provided windows. By default, the start date/time will be set to the current time, but you can adjust it based on the guest's arrival, or set a default Check-In and Check-Out time in the Properties section.
   

6. Select locks or lock groups: Choose the locks to which you want to add the PIN or RFID card to, or select a lock group to pre-fill the lock list.
   

7. If creating a key for a lift floor, select the floor you wish the PIN to access in "Floor Select"
   

8. Click "Save" at the bottom of the page.
   

9. The page will now go back to the "Keys" page, where you will see the key appear with an orange "Pending" status on it, indicating the key is being sent to the lock.
   

10. Once the PIN/RFID lands on the lock, the status will change to a green "Success". If a key fails to add to a lock, it will display an "Error" status. Hover your mouse over the red error badge to view the error message and identify the problem. In case of a "Notice" status, hover over the "Notice" badge to find out that the key is already present on the lock.

Remember to save any changes and ensure the accuracy of the entered information before creating the key in KASAccess.

Adding a Bluetooth Key

Adding a Bluetooth key in KASAccess is a straightforward process. By default, when you create a regular PIN or RFID card, a corresponding Bluetooth key is automatically generated for the same lock(s). However, if you specifically want to create a Bluetooth-only key, you can do so by selecting the "is BT Only Key" checkbox on the "Keys > Add" page. After creating the key, instruct the guest to download the KASAccess Mobile app and log in using their identifier and the default one-time password. Once logged in, the guest can use the app to unlock their room.

Instructions:

1. From the left menu, select Keys, click the "Add" button at the top of the page (as per the instructions in the "Creating a Key" section)

2. Just above the PIN/RFID field, there will be a checkbox labelled "is BT Only Key." Check this box to create a Bluetooth-only key.
   

3. Proceed with the same steps mentioned in the "Creating a Key" section, including entering the necessary details, selecting or entering an identifier, setting start and end dates and times, and choosing locks or lock groups.

4. Instruct the guest to download the KASAccess Mobile app from either the Google Play Store (for Android) or the iPhone App Store (for iOS).

5. Ask the guest to log into the app using their identifier and the default one-time password "defaultpass" (all in lowercase).

6. Once logged in, the app will prompt the guest to change their password. They will need to enter a new password and repeat it. Passwords must be at least 8 characters long and include a combination of numbers and letters.

7. When the guest is in front of their room door, opening the app will display a Bluetooth icon next to the name of their door. As they approach, the Bluetooth icon should turn from grey to blue.

8. Once the Bluetooth icon turns blue, the guest can press the dark blue "unlock" button in the app to immediately unlock their room door.

Using Bluetooth Unlock

Guests with the KASAccess mobile app can utilize Bluetooth Unlock functionality to conveniently unlock their doors. The process differs slightly for Android phones and iPhones. For Android, guests need to enable Auto Unlock in the app settings and hold their phone to the lock for automatic unlocking. On iPhones, guests can enable Auto Unlock in the phone settings and open the KASAccess app for automatic unlocking. Voice assistants can also be used to trigger the app and unlock the door, enhancing the user experience.

Instructions for Android Phones:

1. If not already logged in, the guest should open the KASAccess app and log in.

2. Tap on the account tab located at the bottom right.

3. Click on "Open Settings" and navigate to the desired settings page.

4. Enable the switches for "Auto Unlock when within range" and "Auto Close app after successful unlock."

5. Instruct the guest to close the app.

6. Wait for 20 seconds: Wait for 20 seconds after activating the Auto Unlock feature.

7. The guest can now open the KASAccess app, hold it to the lock, and wait for the lock to be discovered (1-10 seconds). The door will automatically unlock, and the app will close. Voice commands like "OK Google, Open KASAccess" can also be used to trigger the app and unlock the door.

Instructions for iPhones:

1. Ensure that the KASAccess app is closed.

2. Open the phone settings app (with the gear icon).

3. Scroll down and locate the KASAccess menu, then tap on it.

4. Select the option "Auto Unlock when within range" within the KASAccess menu.

5. Close the phone settings app.

6. When the guest opens the KASAccess app, it will automatically unlock any door for which they have been granted keys, provided the phone is within Bluetooth range.

7. (Optional) Guests can create a shortcut in the "Shortcuts" app to automatically open KASAccess and unlock the door. For example, create a shortcut named "Open KASAccess" that opens the KASAccess app.

8. With the shortcut set up, guests can use their iPhone's voice assistant (e.g., "Hey Siri, open KASAccess") while within Bluetooth range of the lock to automatically open the app and unlock the door. The app will close automatically once the process is completed.

Ensure that guests are familiar with the Bluetooth Unlock feature and the specific steps required for their phone type to maximize convenience and security.

Lock Settings for Bluetooth Access

Bluetooth access is enabled by default on each lock in KASAccess. If you do not want to provide Bluetooth access to guests, simply refrain from sharing their identifier. However, if you wish to adjust Bluetooth sensitivity or define locks as close range or long range, you can modify the settings. This can be done through the KASAccess Admin Console by accessing the property settings for Bluetooth range sensitivity. Close range and long range sensitivity values can be adjusted to control the distance at which Bluetooth access is granted. Locks can be categorized as either close range or long range based on your preferences. It is recommended to set different sensitivities for different types of locks (e.g., guest rooms, car park boom gates). Changing lock definitions can be done within the "Doors and Locks" menu, specifically the "ACRs and Locks" section.

Instructions:

1. Log into KAS Access as you normally would

2. Select "Properties": From the menu, select "Settings" -> "Properties"
   

3. Choose your property: Locate and select the name of your property from the list.

4. Navigate to "BT Range Sensitivity Setting": Within the property settings, find the section labelled "BT Range Sensitivity Setting."
   

5. Adjust sensitivity values: Set the close range and long range sensitivity values based on your requirements. Here is a guide for reference:

• Close range: A value of 35 requires the phone to be held directly against the lock. 42-45 allows for 2-3 cm proximity. 50-60 is suitable for 10-20 cm proximity. A value of 100 enables access from up to 10 metres away.

• Long range: Recommended values are 50 for close range and 100 for long range sensitivity. Adjust as per your preferences.

6. Define lock types: Determine whether each lock should be considered close range or long range based on its location and purpose. This distinction affects which sensitivity value the lock observes.

• To modify lock definitions, go to the "Doors and Locks" section in the menu

• Select "ACRs and Locks" and choose the lock name you wish to edit.
  

• Check the "BT long range sensitivity" checkbox to designate the lock as long range. Leave it unchecked for close range.
  

7. Save changes: After adjusting the settings and defining lock types, ensure to save the changes made.

Checking Battery Levels

In KASAccess, battery levels of battery-operated locks can be monitored to ensure timely replacement of batteries. To accurately check battery levels, the system needs to be calibrated for your specific locks. By adjusting the settings under the Properties menu for your property, you can configure the battery notification threshold, battery reference max, and battery reference min. Battery levels are automatically updated by KASAccess at regular intervals and can also be refreshed manually. Monitoring the "Low Battery Alert" widget on the KASAccess Dashboard allows you to identify locks with low battery levels and promptly replace batteries to avoid access issues.

Locks with batteries below the selected threshold will appear on the right-hand side notification menu.

Instructions:

1. Log into KAS Access as you normally would

2. Select "Properties": From the menu, choose the "Properties" option.

3. Choose your property: Locate and select the name of your property from the list.

4. Adjust battery settings:

• Set the Percentage (%) notification threshold to 15. This is the battery level at which you will be alerted to consider battery replacement.

• Set the Battery reference max to 100. This value represents a fully charged battery.

• Set the Battery reference min to a value that corresponds to the minimum acceptable battery level for your locks. Note that this value is not the battery percentage itself but a reference value used to calculate battery percentage.

5. Save changes: After adjusting the battery settings, save the changes made.

6. Monitor "Low Battery Alert" widget: On the KASAccess Dashboard, keep an eye on the "Low Battery Alert" widget. This widget will display locks with low battery levels that require battery replacement.

7. Update battery levels:

• Battery levels are automatically updated by KASAccess every 30 minutes.

• Battery levels will also be updated when a PIN or RFID card is used to access a door.

8. When locks appear in the "Low Battery Alert" widget, promptly replace the batteries to ensure uninterrupted access for guests or residents.

9. If you replace a lock's batteries, it may take up to 30 minutes for the automatic battery level service to check and update the value. Be patient if the value does not update immediately.

Note: It is highly recommended to sync the time of the lock once the batteries are updated by going to the "ACRs and Locks" section, and selecting "Sync time now"

Lock Groups

Lock groups in KASAccess allow property owners to conveniently manage access to common doors shared by multiple guests or staff members. By creating a lock group and adding specific locks to it, you can easily assign keys to both individual guest rooms and the locks within the group. This simplifies the process of granting access to common areas such as the front door, pool gate, laundry, and more. Lock groups can be configured through the "Doors and Locks" > "Lock Groups" menu in KASAccess.

Instructions:

1. Log into KAS Access as you normally would

2. From the left menu, select the "Settings" option.

3. Locate and click on the "Lock Groups" menu.
   

4. Create a lock group:

• Click on the "Add" button or a similar option to create a new lock group.

• Provide a name for the lock group that reflects its purpose or location (e.g., "Common Doors").

5. Add locks to the group:
   

• Select the property you would like the group to be in
  

• Select "Locks" and then choose which locks you wish to be a part of that group
  

6. Select "Save" when done with your selection.

7. Assign keys to the lock group:

• When creating a key, simply select your group to pre-fill the locks list.
  

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Note: Lock groups streamline access management by allowing you to assign keys to both individual locks and multiple locks within a group simultaneously. This is particularly useful for common doors shared by multiple guests or staff members.

Deleting Keys

1. Log into KAS Access as you normally would.

2. From the menu or navigation options, locate and click on the "Keys" table.
   

3. Select the key(s) to delete:

• To delete a single key: Locate the specific key you want to delete and select the checkbox on the left side of its row.

• To delete multiple keys: Use the available filters at the top of the page to narrow down the list of keys. Once you have applied the desired filters, select the checkbox at the top of the leftmost column to select all the keys displayed in the filtered results.
  

4. Alternatively: Filter the key you wish to find by filling the "Search by" area with a key identifier, number, or guest name. You can also use start/end dates, and key status.
   

5. After selecting the key(s) you wish to delete, locate the red "delete" button at the top of the page and click on it.
   

6. A confirmation prompt or dialog box may appear asking you to confirm the deletion. Carefully review the selected keys before confirming the deletion.

7. If prompted, confirm the deletion by clicking "OK" or a similar option.

Note: Key deletions are permanent. A deleted key cannot be modified or recovered, they have to be re-issued.

Editing Keys

1. Log into KAS Access as you normally would
   

2. Go to the "Keys" section in the navigation
   

3. Select the key you wish to edit, and press the "Edit" button on the right side.
   

4. In the window that opens, select the new dates and times you wish the key to be active in.
   

Note: The Edit button will only appear for keys created through KAS Access, i.e. not for keys created through an integration. Those have to be edited on the integration's end.

The Queue Table

The Queue table in KAS Access provides status updates on key or command processing as they are sent to locks. This section explains the purpose of the Queue table, its connection to the keys table, and how to interpret and troubleshoot key-related issues using the Queue table. It also describes the different icons and colors used to represent key status.

Instructions:

1. Select the Queue Table on the left hand navigation menu.
   

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2. The Queue Table displays all the actions performed by the system, as well as any historical ones, such as: PIN Generation, Deletion, Unlocks, Expiration, etc.

3. On the right side of each of the actions there will be squares which will indicate the attempts of the action. Yellow squares indicate pending, greens indicate success, and red indicate a failure.
   

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4. If a specific RFID or PIN number and lock are not visible in the Queue table, it means they haven't landed in the queue yet. Be patient as it may take approximately 5 to 10 minutes for very large sets.

5. To diagnose a problem with a lock, hover over the red dot of a failed key to obtain detailed information.

6. A common issue is "Gateway not found", which would indicate the lock has either run out of battery, or the gateway has no connectivity.
   

1. Ensure the lock has batteries and is powering up
   

2. Ensure that the gateway is turned on and its light isn't solid red. If it it's red, it's likely your WiFi credentials have changed.
   

7. A successfully added key to a lock will display a green status in the Queue table and appear in the Keys table with a "Success" icon.

8. If a key fails to be added due to an error, it will be shown in the Keys table with a red error icon.

9. When a key is in the queue but not yet listed in the Queue Table, it will appear in the Keys table with a light blue "Queued" icon.

10. Once a key is added to the Queue table for processing, it will be displayed in the Keys table with an orange "Pending" icon.

The Gateways Table

The Gateways table in KASAccess provides essential information about gateways and their connection to locks. This section explains the purpose of the Gateway table, the importance of a solid internet connection for gateways, and how to utilize the table for diagnosing lock-related issues. It also covers renaming and deleting gateways, as well as interpreting signal levels for optimal performance.

Instructions:

1. Access the Gateways table on the left-hand side of the KASAccess menu
   

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2. The table contains a list of gateways, their names, and a status button.
   

3. Click on the status button of a gateway to view a list of locks connected to that gateway.
   

1. The "Online Report Time" will show a history of the gateway's WiFi connectivity. If you notice that the last report time has been a long time ago, it means that your gateway is not connected to the internet or to the WiFi.
   

2. Alternatively, the Lock Connection History will show you a history of the locks connected to the gateway. If you see that the last connection has been a long time ago, it means that the lock is not communicating to the gateway.
   

4. To rename a gateway, click on the "Gateway Serial" in the Gateways list. Provide a familiar name, such as "Floor 10 East."

5. The locks list within the Gateway table provides valuable information for diagnosing lock problems and their connection to the gateway.
   

6. The locks list displays the lock name, the last time the lock was seen by the gateway, and the last signal level reported by the lock to the gateway.

1. Note that the signal level is measured in decibels (dB), with negative values indicating a poorer quality connection.

2. For example, a -100 dB signal is of poorer quality compared to a -50 dB signal.

7. If the signal level is consistently too low, especially below approximately -80 dB, you may experience intermittent issues with activities like setting PIN codes, remote unlocking, and setting clocks.
   

1. It is highly recommended to ensure you have enough gateways to cover any blind spots and to ensure that the signal strength to the gateway is lower than -80dB

Configuring Ipassan Locks for Use with KASAccess

This section provides instructions on configuring Ipassan locks for use with the "KASAccess" system. It covers adding API credentials, syncing access profiles, and integrating Ipassan profiles with KASAccess. Additionally, it explains how to add Ipassan doors to lock groups for simplified key management.

Instructions:

1. Create an API user in Ipassan Manager by following Ipassan's instructions. Grant the API user privileges to add and remove access profiles and users.

2. In KASAccess, navigate to "Doors and Lock" > "Ipassan Profile" on the left-hand side.

3. Click on the "Configure Ipassan" button located in the top right of the screen.

4. Enter your API URL, username, and password (all required) in the provided fields.

5. Click the "Save" button to save the API credentials.

6. Click the green "Retrieve / Refresh Profiles" button. This action retrieves a list of all Ipassan profiles added through Ipassan Manager.

7. Select the desired Ipassan profiles to add to KASAccess and click "Save."

• Note: If there are multiple pages of profiles, click "Save" after making a selection on each page.

8. The Ipassan profiles will now appear in the profiles list within KASAccess.

9. Take note of the number of doors each Ipassan profile contains in the profile table.

10. When adding keys, the Ipassan access profiles will appear in the locks list.

11. To simplify key management, you can add Ipassan doors to lock groups, similar to adding KAS locks to a lock group.

12. Create a lock group called "Common doors" (or any desired name) and add both Ipassan doors and KAS doors to this group.

13. This grouping allows for easier key addition to multiple doors simultaneously.

Note: By configuring Ipassan locks in KASAccess, syncing access profiles, and utilizing lock groups, you can effectively manage and control access to Ipassan doors within the system.

Troubleshooting with KAS Access

This section explains the process of diagnosing problems with locks using KASAccess. It highlights the use of the Queue Table and the Locks Table for fault diagnosis. The instructions cover filtering the Queue Table, reviewing the chronology of events, interpreting icons and colors, and addressing errors. Additionally, it provides information on checking the battery level of locks using the Locks Table and accessing battery reference values in the Events table.

Instructions:

1. The first place to look at would be the Queue Table. Head to the Queue Table and locate the problematic command (key creation, deletion, etc).

2. Hover over the red square to have an indicate of what the problem might be. Common issues are:
   

1. PIN / RFID does not exist on lock
   

2. PIN / RFID isn't valid
   

3. Instruction already pushed
   

4. Lock not in correct mode
   

5. Gateway not found / Lock did not respond

3. Review what the error code is, and follow these common solutions for the respective issues above:
   

1. The user is attempting to delete / modify a key which has already been deleted. e.g. A key expired and the user tried deleting it from KAS Access before the system was updated.
   

1. Typically this error can be ignored. The key has already been deleted, so there's nothing tod

2. The user is attempting to modify or create a key which has already expired / been deleted. e.g. A key was meant to expire at 1:00, user attempted to extend the key via the "Edit" button at 1:01. The key has already expired, so it cannot be modified.
   

1. Go to the lock's key list, delete the key manually (this will cause the error above). Then re-issue the key.
   

2. Ensure that the lock has not reached its maximum number of keys (typically 100). If the lock is an ACR, ensure that "Is ACR" is turned on in the lock's setting.

3. The command is already queued on the gateway. This is typical for high-density installations.
   

1. Wait 10 minutes and press "retry" on the queue table. Ensure the lock is turned on and communicating to the gateway.
   

4. Dial ** 888 888 # on the lock and then retry the command.
   

5. The gateway is either offline, doesn't have internet connectivity, or the lock itself is turned off

4. If the above steps did not help resolve the issue, check the Gateway health by going to Gateways -> Status, and ensure it's online and recently communicated.
   

5. If step 4 did not help, check the lock status itself by going to "ACRs and Locks" and selecting "Check Health" on the lock. Ensure it has gateway connectivity.
   

6. If you see a "Notice" on the queue table, typically this means that the key already exists on the lock when you're trying to create one.
   

1. Go to "ACRs and Locks", locate your lock, select "Keys". Find the existing key and ensure it's not in a "failed deletion" or "success". If it's in "failed deletion", select and delete it before re-issuing the key. If it's in "success" the key already exists.

KAS Neo Lock Installation

This section provides step-by-step instructions for installing a KAS Neo lock on a standard fire door. It covers the selection of the correct tubular latch, the direction of the lock's spindle, attaching the front part of the lock, mounting the back plate, securing the power cable, and testing the lock before closing the door.

Instructions:

1. Ensure you have the correct tubular latch that matches the center hole of your lock handle. KAS tubular latches come in backset sizes of 60 mm, 70 mm, and 127 mm. Generic latches won't retract enough when the KAS Neo handle is turned.

2. Take note, generic latches will not retract far enough for use with KAS Neo Locks.  If you're replacing an existing tubular latch, remove it and replace it with a KAS tubular latch of the appropriate size (60mm, 70mm, or 127mm).  KAS also sell a variety of Mortise latches to suit KAS Neo locks. 

3. Before installation, pay attention to the direction of the spindle on the front part of the Neo lock. The small arrow on the spindle should point directly upwards or downwards based on the handle direction. It doesn't matter which direction the arrow points as long as it's straight up or straight down.

4. Install the front part of the lock on the door. Thread the battery wire through the center hole of the door and insert the spindle into the corresponding hole in the tubular or mortise latch.

5. Attach the back mounting plate to the rear side of the door. Pass the power cable through either hole in the back plate and secure it with the provided screws.

6. Ensure the power cable is not squashed or pinched, as this may affect the reliable operation of the door. Avoid over-tightening the back plate, as it may cause the door to bind. Tighten only enough to eliminate any slop and ensure the screws are not cross-threaded.

7. The front of the Neo lock and back plate should now be firmly in place but not overtightened.

8. Insert the power cable into the rear half of the lock and secure the rear half to the back plate using the remaining three screws.

9. Install the batteries in the lock.

10. IMPORTANT: Do not close the door yet. Test the lock to ensure it unlocks correctly before closing the door. This step ensures that any potential issues can be addressed without the door being closed.

Fire Door Installation

When installing a KAS Neo lock on a fire door, additional steps must be taken to comply with fire safety regulations. A Fire Door Kit, including intumescent material, is required to enhance the fire door's effectiveness. The installation process is similar to that of a regular door, with attention given to the direction of the square spindle on the lock to ensure proper operation.

Instructions:

1. Obtain a Fire Door Kit specifically designed for the KAS Neo lock installation on fire doors.

2. Prepare the fire door by following the necessary fire safety guidelines and regulations.

3. Take the two pieces of intumescent material from the Fire Door Kit.

4. Locate the hole drilled for the Neo Lock handle on the fire door.

5. Install the intumescent material inside the hole, ensuring it is placed securely and evenly.

6. The intumescent material expands when exposed to heat during a fire event, enhancing the fire door's performance.

7. Proceed with the installation of the KAS Neo lock on the fire door following the same steps as for a regular door, ensuring the square spindle direction is facing directly up or down, but not sideways.

8. Securely attach the front part of the lock to the fire door, taking care to align the spindle correctly.

9. Complete the installation process as described in the previous section.

Note: Installation on a fire door requires the use of a Fire Door Kit and the inclusion of intumescent material. Ensure the arrow on the square spindle is facing directly up or down during the installation process. By following these guidelines, you will ensure compliance with fire safety regulations and maintain the proper operation of the KAS Neo lock on the fire door.

Management Codes

Management codes are special codes known only to property managers. These codes allow property managers to program new PIN codes or RFID cards onto the lock face without the need for gateways. However, the management code itself cannot be used to directly access the lock. It is essential to keep the management code secret and change it from the default code as soon as the lock is installed.

• The management code is a confidential code that enables property managers to add new PIN codes or RFID cards to the lock without the use of gateways.

• Keep the management code secure: It is crucial to treat the management code as highly confidential information. Only property managers should have knowledge of this code.

• Change the default management code: Upon lock installation, it is recommended to change the default management code immediately. This ensures that unauthorized individuals cannot access the lock using the default code.

• Use the management code for programming: To add new PIN codes or RFID cards to the lock, access the lock's programming interface using the management code. This allows property managers to update the lock's authorized user list.

• Do not use the management code for direct access: Remember that the management code itself cannot be used to directly access the lock. It is solely for the purpose of programming new PIN codes or RFID cards onto the lock face.

• Maintain strict control over the management code: Limit the number of individuals who have knowledge of the management code and regularly review and update access privileges as needed.

• Periodically change the management code: To enhance security, consider changing the management code periodically. This helps prevent unauthorized access in case the code is compromised.

• Document the management code securely: Store the management code in a secure location, such as a password-protected digital file or a locked physical storage, ensuring that only authorized individuals can access it.

Note: The management code is a vital tool for property managers to manage access to the lock. By keeping the management code confidential, changing it from the default code, and using it solely for programming purposes, property managers can ensure the security and integrity of the lock system.

To change the management code in the KAS Neo lock, follow these steps:

1. Start with the default management code: ** 888 888 #.

2. Enter the default management code followed by the number five: ** 888888 # 5.

3. Input the new 4 to 6 digit code that you want to set as your new management code. For example, let's say you want to set the code as 12345. Enter the new management code: ** 888888 # 5 12345 #.

4. Ensure that you enter the commands in quick succession to prevent the lock from timing out during the process.

5. Once you've entered the new management code, it will replace any instances where the default management code (**888888#) was previously used. For example, if you were instructed to enter ** 888888 # 6 01 7777 #, you would now enter ** 12345 # 6 01 7777 # instead. Replace **888888# with your new code, **12345#, and continue entering the remaining codes as instructed.

Remember to keep your new management code secure and change it periodically for enhanced security.

Gateways

Gateways in KASAccess are devices used for communication between KASAccess and KAS Neo locks and devices. They can connect to the internet via Ethernet or Wi-Fi and use a sub-1 Gigahertz wireless signal to communicate with the locks. Placing the gateways within approximately 15 meters of the locks is recommended for optimal signal strength. Gateways can be powered via Power over Ethernet (POE) or with a 240V power transformer. Configuring Wi-Fi access for each gateway is done individually through the KASAccess App. The gateway's status lights indicate its connectivity and readiness for use.

Summary:

• Purpose of Gateways: Gateways serve as communication devices between KASAccess and KAS Neo locks and devices, enabling remote management and control.

• Powering the Gateway: Gateways can be powered through Power over Ethernet (POE) using a compatible switch or with a 240V power transformer. Ensure proper power supply based on your setup.

• Gateway Placement: Place the gateway within approximately 15 meters of the locks you want it to communicate with, ensuring a clear line of sight for optimal signal strength.

• Gateway Configuration: Before configuring a gateway, it must be added to your KASAccess Account via the KASAccess App. If the gateway is new, power it on and select the Setup > Bluetooth Scan option in the app to activate and add it.

• Resetting the Gateway (if necessary): If you are migrating from a Generation 1 Console to KASAccess, you may need to reset the gateway before activating it. Hold down the small black button on the gateway for at least 10 seconds.

• Configuring Wi-Fi Access: After selecting the gateway in the KASAccess App, choose the "configure" option. Enter the Wi-Fi SSID (case sensitive) and password, ensuring correct capitalization. Save the configuration.

• Gateway Status Lights: The internal status light on the gateway indicates its connectivity. A flashing red light indicates no internet connection, possibly due to incorrect Wi-Fi credentials or no internet provided to the POE switch. A green light or flashing red/green light indicates successful internet connection and readiness for use.

• Naming the Gateway: It is recommended to name the gateway during installation for easy identification. In the KASAccess App, navigate to Gateways, select the specific gateway, choose the "configure" option, and edit the name to something meaningful, such as "Level 5 North."

Note: Gateways play a crucial role in enabling communication between KASAccess and KAS Neo locks. Proper placement, power supply, and configuration of gateways ensure reliable connectivity and efficient management of the lock system.

Stand Alone Mode

If you wish to operate the NEO Locks without KAS Access, or if you need to add a PIN / RFID in the event of an emergency (e.g. KAS Access is down), please follow this link for instructions on the standalone functionality.