Troubleshooting
Neo Cloud Lock - Error 'keypad light not coming up'
If your NEO locks keypad not lighting up, it could be because of 2 following reasons. 1) your NEO lock battery is completely dead, please try changing the batteries of your lock and try again. If you are locked out and unable to access the room from ...
Neo Cloud Lock - Error 'all numbers flashing'
All numbers flashing on a NEO lock is a sign of critical low battery, please try changing the batteries to a new one and try again, if the problem persist please email to support at support@kas.com.au Please Click here for more info.
Neo Cloud Lock - How To Power Recycle
Step # 1: Take out one of the battery from the rear handle. Step # 2: Wait for 1-2 minutes. Step # 3: Put the battery back in.