eKeys App - Send eKey not working - Error Operation returned an invalid status code "Unauthorized"

eKeys App - Send eKey not working - Error Operation returned an invalid status code "Unauthorized"

If you getting the below error message, when you are trying to send an eKey. Please check the following:

" Error Operation returned an invalid status code 'Unauthorized' "

  1. It means there is already an email or mobile number attached to this eKey -> check your eKeys list and update the credentials to 'EXACTLY' match the user's email and mobile address which they've logged in with. OR delete the ekey completing and try again.For example:
    User login details: "User@gmail.com / +61488 888 888"
    The Sent eKey details : "user@gmail.com / +61488 888 888"

    You will get an error. In this instance, modify the email address to all lowercase.

 

    • Related Articles

    • eKeys App - Send eKey not working

      If the 'Send eKey' button on the app is not working and returning an error message, try the following:   Correct details entered in the Mobile and Email fields To send an eKey to someone, you have to make sure their email and mobile number is entered ...
    • eKeys App - How to setup & send One Time Password / Duration Password feature

      How to set up? Login to KAS App and activate your new lock. See ‘Getting Started Guide’ online for instructions to setup/activate the lock. Tap the ‘arrow’ on the lock cell when it is highlighted and in range [IMPORTANT]. This ensures the clock is ...
    • eKeys App - Setup a New Lock on your Account

      Add a New Lock to your Smart Phone Ensure you have Bluetooth enabled on your smartphone Ensure the lock is powered with new batteries. Test it by wake up the keypad. Login to the mobile app Select ‘Add Lock’ on the tab bar Your phone will now search ...
    • LMS Software - How To Read The Unlocking Records from LMS Lock

      Reading the Records from an LMS Lock Take the mobile programmer to the lock you wish to collect the records from       1)      Press 2       2)      Press RUN       3)      Hold to lock induction area, you might have to adjust the position of the ...
    • KAS Cloud Web Console - Error "Something went wrong. Code: 400-Invalid token"

      This message is a validation error. Solution If you are receiving this error message, please try the following. Force close the app. Reopen the app. If the message still appears please try restarting your phone. Open the app. If the message still ...