Neo ACR & Neo Cloud Lock - Factory Hard Reset

Neo ACR & Neo Cloud Lock - Factory Hard Reset

Hard Reset NEO Lock

1) Power up the lock by Connecting the Front handle to the rear handle using the white cable.

      

2) Press and hold that button on the back of the lock as shown in fig for 3-5 seconds until you hear sound.

 

             

Results
  1. The lock is now factory reset, all cards/pin codes will now be invalid.
  2. All data have been cleared from the device
  3. In order to get the lock working, you will need to reprogram the lock.
  4. If you were using Bluetooth, you will need to re-activate the lock from the App.

Hard Reset NEO ACR

1) Power up the ACR by connecting a 12V DC power supply, Red wire to the +Ve and black wire to the -Ve (Please make sure no other wires are in contact with each other, otherwise It might blow up the ACR)

2) On the back of the ACR, Press and hold the button present inside the top left hole (should be able to feel the button pressing)



Results
  1. The lock is now factory reset, all cards/pin codes will now be invalid.
  2. All data have been cleared from the device
  3. In order to get the lock working, you will need to reprogram the lock.
  4. If you were using Bluetooth, you will need to re-activate the lock from the App.


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