Mechanical Troubleshooting

Mechanical Troubleshooting

Premise

In the event of a suspected mechanical failure, you could check that the internal mechanism is triggering as intended. 
This is only done when a lock is accepting a card (green light, single beep), but is not unlocking the door.

Note: This will require the removal of the lock from the door. The process typically only requires a screwdriver and no special knowledge.


Steps

1. Remove the lock from the door by unscrewing the 2 screws on the inside-part of the room. This will loosen the lock, and allow you to remove the front half from the door.



3. Ensure that the lock has batteries and tap a Master Card (or any valid card) to the lock.


4. Observe:

4a) Does the motor engage? You should be able to see the motor push a pin down into the spindle chamber.


- If the motor does not turn at all (no sound): there may be an issue with the motherboard. Replace the motor with one from another lock to confirm.
- If, with another motor, there is no sound: The issue is the motherboard. Otherwise, if a 2nd motor runs fine, the issue is the motor.
- If the motor runs, but does not push down: Ensure that the pin (near the bottom of the red circle) is moving freely and is not jammed
- If the pin is moving freely and the motor still does not engage: Pull down on the plunger of the motor and tap a card to the lock with the plunger held down to run a cycle or two.

4b) If no response comes from the lock at all - Check the battery connector. Is it rusty? Are any of the cables damaged?



    • Related Articles

    • Lock-S Troubleshooting Guide

      Premise This Troubleshooting guide will have a collection of solutions for problems that relate to the LOCK-S System Please refer to the Table of Content if you're looking for a specific issue. Troubleshooting Master Card works but not Guest Cards ...

    • ACR / NEO Lock Troubleshooting Guide

      Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...

    • ACR / NEO Lock Troubleshooting Guide

      Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...

    • Platinum Lock (LMS) - Mechanical Key Override Function

    • Neo Cloud Lock - Hardware Installation Guide

      Preface Electronic locks are sensitive and advanced products with fragile microchips and hardware. Please be aware that the position and type of environment the lock is installed in can affect its lifespan. To install the lock, we recommend ...