Lock-S - Resetting your lock with a System Card
If you are instructed to complete a 'Factory Reset'. Please conduct the following steps:By System Card
- Locate the original System Card used to initially program the door. Note: you cannot use the PDA.
- Ensure the System Card has the "Clear Function" by placing it onto a card reader, and clicking "Read" in the Lock-S Software
- If the "Clear Function" is not enabled, tick the box and select "Modify"
- Hold the System Card to the door until a rising tone is heard. This resets the door.
- Tap the System Card to the door once more until a single tone is heard. This programs the door to the System Card.
- The lock is now factory reset. Previous cards will still be able to work.
By Reset Switch
- Remove the unit from from the wall / door.
- If it is a door lock:
- Unscrew the back panel on the outwards facing side
- Hold the small button located in the middle of the board
- If the lock is a NEO Lock, the button will be located on the top of the main board, not the smaller board
- If it is an ACR:
- Unscrew the small screw at the bottom of the unit
- Hold the small black button in the top of the unit
- Tap your System Card to the unit in order to program it back to your System Card
Result
- The lock is now factory reset, all cards/pin codes will now be invalid unless the same System Card is used.
- All data will be cleared from the device
- In order to get the lock working, you will need to reprogram the door
- If you are using Bluetooth, you will need to re-active the Lock using the Lock Keeper App and set the room number again. Go to the 'Setup' tab in the Lock Keeper App.
![Notes](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png/)
Note: Bluetooth functionality with Lock-S has been deprecated. While it may still work, we cannot guarantee this.
Related Articles
Lock-S - Backing up your database
Premise In the event of a property handover or as part of your backup routines, the Lock-S database can be backed up to prevent a total system lockout. This ensures that in any event, you will be able to restore your database on a new computer and ...
Lock-S Manual / User Guide
KAS Lock-S Hotel Card Lock Software Module Introduction The KAS Lock-S Software must be activated with Serial number and Product ID. The authorized client must safeguard the unique Product ID assigned. An authorized person should be assigned to take ...
Lock-S - Synchronizing Databases with a second computer
Premise This guide will provide the basic instructions on how to set up a secondary computer and have it access the same Lock-S database as the main computer. Prerequisites Main computer fully configured and installed as per the instructions in this ...
Universal (Adel) Lock - Master Card Not Working
If a Master Card is not working this is usually because someone has either lost or deleted a Master Card in the software. How to resolve To update the locks to accept the newly created Master Cards, you will need to perform the following instruction; ...
Lock-S Troubleshooting Guide
Premise This Troubleshooting guide will have a collection of solutions for problems that relate to the LOCK-S System Please refer to the Table of Content if you're looking for a specific issue. Troubleshooting Master Card works but not Guest Cards ...