Lock-S Integration - Cloudbeds Setup

Lock-S Integration - Cloudbeds Setup

KAS Lock-S Software is a PC Software which allows you effortless control of your electronic lock system in your property.

Beta Disclaimer:
KAS Integration ToolKit is currently under active development. The Beta labeling implies that while the core features of the integration have been implemented, bugs and issues may remain undiscovered until this phase of testing is complete. As such, you may experience undesired issues. By using the KAS Integration ToolKit as Beta software, you understand and agree that issues may be encountered without prior warning that may affect your experience. Should you encounter any bugs, glitches, lack of functionality, or other problems, please contact our support team.

Release Notes - 18 March 2019

  • Integration Toolkit has passed Cloudbeds certification.
  • Official integration status: BETA.

How to sign up for the app?

The Integration ToolKit is offered to all KAS customers with the "Lock-S Software." To sign up, you need to contact KAS and let them know you would like the integration. KAS will then provide the solution to you and offer a cost to install it on your machine on your behalf.

The integration package is unavailable if you have previous software versions such as "LMS Lock Management System." However, KAS offers upgrade options to existing customers so you can make the Cloudbeds connection at a later stage.


How to connect the apps for the first time?

The KAS Integration ToolKit can only be connected if you have an active Cloudbeds account and have the KAS Lock Software set up and running onsite. The connection can be done at any time as long as both systems are up and running.

In general, only KAS will set up the application on your machine and get it running. However, the guide below will give you an idea of what is involved. If you wish to set up the application yourself, that is fine, and you can save on the setup charge.

Note: 10 mins free support time if you decide to set it up yourself. Greater than 30 mins will be charged as support time.


Brief Summary of Features

  • Automatically retrieve new reservations made from Cloudbeds.
  • Automatically send mobile keys to guests' mobile numbers.
  • Automatically generate a pin code for guests (Coming soon).
  • The ToolKit will only sync when the status of the reservation on Cloudbeds is "Confirmed."
  • Stores a log file for easy tracking if something goes wrong.
  • Runs in the background tasks, so once it is set up, the user does not need to touch the application.

For more explanation, go to the Integration ToolKit marketing page [here].


Limitations

Please note the following limitations:

  • If a mobile number is not entered in Cloudbeds, the mobile key cannot be sent to a guest. Use the "Phone" field for all mobile numbers and not the "Cell Phone" field.
  • If a room number is not assigned in Cloudbeds, the reservation cannot be synced to KAS. Ensure the room numbers match between KAS Lock System and Cloudbeds.
  • A reservation must have a status of "Confirmed" or "In-house" for the sync to occur.
  • Reservations for two days in advance will only be synced. You can set the timeframe of syncing to occur. The default is 10 mins; the minimum is 2 mins.
  • If the application is closed, the reservation syncing will also stop.

Steps for Integration ToolKit Connection Setup

Step 1: Install the ToolKit.exe file

  • Download the .msi file [Click Here] and install it on your machine.
  • Note: You must also have PMS Server installed.

Now go to Step 2 to link your Cloudbeds account.


Step 2: Approve the Cloudbeds Connection

  1. The application will start automatically. If not, click the 'Start' button.
  2. A web browser will launch on your machine, and you will be redirected to a Cloudbeds official page to connect your account.
  3. A form will also be launched—do not close it.
  4. Once you click Approve in the Cloudbeds connection page, a new window will appear showing a code. Copy this code and enter it into the form.
  5. Click OK after you have copied the code from the webpage to the application form.

If you see the following message, the connection is successful: Success!

Note: You only have to do this once.


Step 3: Custom Field in Cloudbeds
! IMPORTANT !
The ToolKit uses a custom field in Cloudbeds. Please ensure you do NOT edit this field. KAS uses this custom field to give you a booking ID that matches the booking ID in Lock Software. It will also provide Mobile Key information for each reservation.

  • Custom Field Name: "KAS-DATA"
  • The custom field will automatically be created for you.

! Just ensure to understand that you or your staff must not edit this field. !


Step 4: Matching Room Numbers
Step 4.1: Ensure the room numbers are correct in Cloudbeds

  • In Cloudbeds, go to Settings > Accommodation Types.
  • Ensure the "Accommodation Name" fields are correctly assigned.

Step 4.2: Match the room numbers in KAS Lock Software

  • In KAS Lock Software, go to Data > Guest Room.
  • Ensure the "Lock No." field matches the "Accommodation Name" field in Cloudbeds.
  • If you need to edit a Lock No., click the 'Edit' button.

Step 5: Get the ToolKit running

  • Open the ToolKit.exe software on your machine and click "START."
  • Modify settings by clicking "Settings" and making your choice.
  • Polling time is set to 10 mins by default; the minimum is 2 mins.
  • Check "Automatic mobile key sending" to send mobile keys for all reservations received.

What Reservations are Synced?
The following conditions must be met for a reservation to be synced:

  • Reservation Status: Confirmed, In-house.
  • Reservation check-in date is between today and 2 days.

If these conditions are not met, the reservation will be skipped. Reservations for "In-house" status will still sync for room updates.

! IMPORTANT !
Pay attention to which reservations will be synced or not. Consider making a physical note to remind you and your staff.


How to Disconnect the App?
Since this app runs independently from your Cloudbeds web application, disconnecting is simple:

  • Do not run the ToolKit application, and bookings will not sync.
  • You can also uninstall the application, which will remove all user data.
  • To remove the KAS app from Cloudbeds, follow these instructions.
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