A valid authorization already exists - error message when issuing a Mobile key
- The following error message is observed when issuing a mobile key.
- The first thing to check is if another mobile key has been issued to the same mobile number, click on the “Check out” button.
- If the mobile key is found with the same mobile number you can check the mobile key out and re-issue a new key with the updated room selected.
- If the mobile key does not exist, the mobile number has usually been used to issue a mobile key as a Staff member (Staff card or Master card) rather then guest
- Click on the top menu “Report->Card Info” and search for the mobile number in the Phone No. column.
- Locate the Room number for the mobile key.
- Find the Room number under the Staff Card section (or Master Card section) and select the "Erase Phone” button, select the existing mobile key matching the mobile Phone number that the new mobile key will be issued to and erase it.
- Now go back to the original Guest room and issuing the mobile key will now send successfully.
Related Articles
Reading Error Code with Mobile Programmer V1
Collect the data Take the mobile programmer to the lock you wish to collect the records from 1) Press FUN x 2 *The programmer will display collect recorders 2) Press RUN 3) Hold to lock induction area, you might have to adjust the position of the ...KAS Cloud App - Extending Guest Mobile Key
Please Note: There is no editing option to the mobile keys in the mobile App, In order to extend the mobile key you would need to delete the previous key first and then you would need to send the mobile key again with the new check in and check out ...'Deadline over time enabled the guest already booked' Error Message
Deadline over time enabled the guest already booked: This message appears when you have RESERVED the room or the Room hasn't been checked out by the returned card To Fix This: Select the room Click Checkout Select the room again Click Change Status ...LMS Software - How To Read The Unlocking Records from LMS Lock
Reading the Records from an LMS Lock Take the mobile programmer to the lock you wish to collect the records from 1) Press 2 2) Press RUN 3) Hold to lock induction area, you might have to adjust the position of the ...Lock-S Software - How to send a Master Mobile Key for Staff/Management Users
If you would like to create a mobile key for property management. Please do the following: Go to Master Card Enter Mobile number for user to receive the 'master mobile key' Click Issue Phone You must return to this screen to 'remove access' a master ...