KAS App – Error Messages
If you notice odd functionality for the KAS app, please conduct the following steps:
- Force quit the app. The app must be closed down completely and reopened.
- If the problem occurs, please take a screenshot of the error and email it to firstname.lastname@example.org. KAS will contact you shortly after rectifying the problem.
If you have trouble logging in:
- Mobile and Email must be unique for every user account.
- You cannot have two accounts and use the same Email or Mobile number for both accounts.
If you have trouble activating your lock:
- Ensure lock is powered
- Ensure you are pairing with the correct lock serial number (if you have multiple locks)
- Ensure serial number and activation code is accurate. It is case sensitive.
- Touch the lock to wake up it BEFORE you tap ‘Paing’ on the app.
- Go to this article for more help on lock activation setup
- If troubles still persist, email KAS at email@example.com.
Thank you for helping us improve our products.