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Knowledge Base

  • General 21 Articles

    • eTouch 800 Series 9 Articles
      • Keypad does not light up when touched
      • Lock is beeping every time I unlock the door
      • Program or Delete a User pin code
      • How To Program or Delete an RFID card/FOB
      • Program/Delete Remote Controller to the lock
      • Program/Delete Master Programming Code
      • Conduct a Factory Reset on the lock
      • Latch not engaging when a valid code/card is presented.
      • eTouch 820~350 series cheat sheet
    • Digital Mechanical DM series 0 Articles
    • KAS Z-Wave Lock 5 Articles
      • Where can I buy Z-wave Lock?
      • Z-wave lock – Optimal polling interval for the control module
      • What is the weather rating of the outside piece (the piece with the keypad)? Can it be exposed to general weather or does it need to be under partial / full cover?
      • How to add a user pin code to the KAS Z-Wave Lock
      • How to factory default the KAS Z-Wave Lock
    • Where are your offices located?
    • How do I buy your products?
    • What is the Warranty Period?
    • How do I Become a KAS Authorised Partner
    • How to Access Local Support
    • What if there is a Power Outage?
    • KAS standard electric strike Operation
    View all
  • SAL Platinum 1 Article

    • How to Program SAL Platinum
    View all
  • Neo 6 Articles

    • BLE+Password Standalone Version 2 Articles
      • Neo Hardware Installation Demonstration
      • Neo Series Installation Instructions & Drilling Dimensions
    • Facial Recognition 3 Articles
      • Neo Hardware Installation Demonstration
      • Neo – Face Recognition User Manual
      • Neo Series Installation Instructions & Drilling Dimensions
    • Neo Fingerprint 5 Articles
      • How to program a fingerprint
      • Neo Hardware Installation Demonstration
      • Neo Fingerprint Lock Manual – Download Here
      • Initial setting of Management Code has failed
      • Neo Series Installation Instructions & Drilling Dimensions
    • Neo Series Installation Instructions & Drilling Dimensions
    View all
  • KAS Lock-S System 6 Articles

    • Software 5 Articles
      • How to login and issue a Card?
      • How to set the Room Number using the PDA?
      • How to extend Guest Card access?
      • How to download the Audit Trial using the PDA?
      • How to setup Scheduled Database Backup’s
    • Hardware 1 Article
      • Platinum Lock “low battery alert”
  • Access Control 3 Articles

    • AKM300 Keypad Standalone 1 Article
      • AKM300 Setup Tips – Getting Started
    • AKE-100/AKE-300 Keypad Standalone Waterproof 1 Article
      • AKE-100/AKE-300 Setup Tips – Getting Started
    • How to wire a Mag Lock with an Access Control
    • AKM300 Setup Tips – Getting Started
    • AKE-100/AKE-300 Setup Tips – Getting Started
    View all
  • Network 3 Articles

    • ADEL Error – Fail to connect SQL Server
    • Identify Port used by SQL Server Database Engine Using SQL Server Configuration Manager
    • How to open a port for incoming traffic in Windows Firewall
    View all
  • ADEL 12 Articles

    • ADEL Error – Fail to connect SQL Server
    • SQL Database Automatic Weekly Backup
    • What if there is a Power Outage?
    • How to Program an Adel Access Control
    • How to manually back up my database
    • How to set the clock on ADEL locks
    • ADEL Full User Manual
    • How to program a Universal Adel Lock or Access Control
    • Communication Error! Adel Software
    • How to update the Program Card on Adel
    View all
  • eTouch Smart Lock 28 Articles

    DOWNLOAD ETOUCH LOCK MANUAL HERE

    • Keypad Programming 1 Article
      • Where is the keypad programming manual?
    • KAS eKeys Mobile App 17 Articles
      • Setup a New Lock on your App Account
      • Opening a Door as the Lock Administrator
      • Making Changes to the Physical Lock Settings
      • Share an eKey with Someone else
      • Managing User Access from your Smart Phone
      • Adding a New Key Card, Fob or Pin Code
      • Viewing the Unlocking Records
      • Updating your Account Settings
      • KAS App – Error Messages
      • How to Update Firmware for KAS App and eTouch Lock
    • eTouch Bluetooth Lock Installation & Setup
    • How to Program the Lock Using the Keypad
    • Putting the Lock in Free Passage Mode Using the Keypad
    • Adjusting the Clock Using the Keypad
    • Changing the Buzzer Volume from the Lock Keypad
    • Replacing the Batteries
    • Low Battery Alert
    • Keypad will not light up after touch
    • KAS App – Error Messages
    • How to unlock eTouch Bluetooth using RFID keycards or FOBs
    View all
  • KAS-LMS Lock Software 36 Articles

    • LMS Lift Control 1 Article
      • Changing Lift Floor Control – With the Lift Running Card
    • Messages 3 Articles
      • ‘Fail to connect to database’ Error Message When Launching Software
      • ‘Connecting with PC to refresh Data’ Displaying on Mobile Programmer
      • ‘Deadline over time enabled the guest already booked’
    • LMS Platinum 22 Articles
      • How to Install Platinum Lock Hardware
      • How to Program LMS Platinum locks
      • How To Read The Unlocking Records From A Lock
      • What is the low voltage alert and how to change the batteries
      • How to open the lock with the mechanical key
      • How to put the lock into Free Passage mode
      • Installing the Platinum Lift Control System
      • LMS Platinum – Privacy Latch not registering while programming or setting passage mode
      • LMS Platinum – Purple Light? – ‘Free Passage’ Instructions
      • How To Set The Clock On The Lock
    • LMS Access Control Devices 8 Articles
      • How to setup and program KAS-LMS Access Control Reader?
      • How to Use and Install the Finger Print Access Control
      • How to Use and Install the Keypad Access Control
      • KAS-LMS Access Control Reader has no power and not reading cards
      • What if there is a Power Outage?
      • How to collect data into an excel spreadsheet
      • Identify Port used by SQL Server Database Engine Using SQL Server Configuration Manager
      • How to wire a Mag Lock with an Access Control
    • How to Program LMS Platinum locks
    • How To Read The Unlocking Records From A Lock
    • How to Login
    • System Requirements for the LMS Software
    • Installing USB reader and tips
    • I cannot read or write a Keycard
    • KAS-LMS Access Control Reader has no power and not reading cards
    • USB Card Encoder or Mobile Programmer is not connecting to software
    • LMS Platinum – Privacy Latch not registering while programming or setting passage mode
    • LMS Platinum – Purple Light? – ‘Free Passage’ Instructions
    View all
  • Energy Saving Devices 5 Articles

    • How do your Energy Saving Devices work?
    • Change the working mode on the ESD. DIP switches settings
    • ESD 920 Wiring Diagram
    • ESD-960 – Wiring Diagram
    • ESD-950 Dual Relay – Wiring Diagram
    View all

Uncategorized

  • ANDROID DEVICE SYNCING PROBLEMS WITH ETOUCH
  • ‘Data is half-baked incept’ message
  • Fail to Connect to Database – First time connecting

Knowledge Base Categories

  • SAL Platinum 1
  • Network 3
  • Neo 6
    • Neo Fingerprint 5
    • Facial Recognition 3
    • BLE+Password Standalone Version 2
  • KAS-LMS Lock Software 36
    • Messages 3
    • LMS Platinum 22
    • LMS Lift Control 1
    • LMS Access Control Devices 8
  • KAS Lock-S System 6
    • Software 5
    • Hardware 1
  • General 21
    • KAS Z-Wave Lock 5
    • eTouch 800 Series 9
  • eTouch Smart Lock 28
    • Keypad Programming 1
    • KAS eKeys Mobile App 17
  • Energy Saving Devices 5
  • ADEL 12
  • Access Control 3
    • AKM300 Keypad Standalone 1
    • AKE-100/AKE-300 Keypad Standalone Waterproof 1

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