Knowledge Base

Setup a New Lock on your App Account

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• 295

Opening a Door as the Lock Administrator

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• 213

Making Changes to the Physical Lock Settings

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• 166

Share an eKey with Someone else

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• 223

Managing User Access from your Smart Phone

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• 209

Adding a New Key Card, Fob or Pin Code

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• 272

Viewing the Unlocking Records

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• 177

Updating your Account Settings

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• 161

KAS App – Error Messages

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• 233

How to Update Firmware for KAS App and eTouch Lock

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• 317

KAS App – Send eKey not working

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• 201

Keypad is not waking up – No lock response even after power cycle

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• 167

How to reset the four digit App code?

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• 199

Send eKey not working – Error Operation returned an invalid status code ‘Unauthorized’

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• 202

How to setup and send One Time Password / Duration Password feature ?

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• 182

Can I manage the lock using two admin accounts?

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• 182

List of phones which have a poorer performance for eTouch lock

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• 120